Staff inspired to ‘make families count’ after training to improve practice and engagement

On 13 May 2019 the first of two ‘Making Families Count’ training event was held by Norfolk and Suffolk NHS Foundation Trust (NSFT) to help staff work more compassionately and effectively with families whose loved ones have died or been seriously hurt while under the Trust’’s care. Getting family engagement right, from the beginning, is key to ensuring NHS organisations learn from their mistakes, making sure they are never repeated, and save grieving families and staff from going through the ordeal of court action. The day also included lively group discussions, and tips and suggestions on what to do and …

Read moreStaff inspired to ‘make families count’ after training to improve practice and engagement