Event Type: single-event

There are over 10,000 serious incidents in healthcare each year. Patients and families frequently feel that the NHS does not liaise with them in a supportive and helpful manner after these incidents. Following the Macpherson report of 1999, the police began to use Family Liaison Officers as standard procedure. Increasingly NHS Trusts are setting up Read more

“Families are now increasingly considered as a critical source of support during the rehabilitation process of their mentally ill relative and are regarded as crisis intervention specialists because they handle relapses and emergencies and protect vulnerable family members” (Wynaden 2007). “Because carers are often traumatised by the admission of a loved one to secure services, Read more

“Families are often ‘managed’ rather than treated as central to the investigation process, despite holding key information.” (The Future of Patient Safety Investigations, NHSI, Nov 2018) “Involving families in a compassionate manner is a crucial part of the investigation process.” (PH Health & Social Care Committee, 2019) As the new Patient Safety Incident Response Framework (PSIRF) is rolled out nationally, this webinar focuses on Read more

Having difficult conversations can be very difficult and emotionally draining. How am I delivering the news, and how is the subject receiving the news? What sort of impact is it going to have on that person and that family? Also, what sort of impact is it having on me in the long run? (NHS consultant)  Read more

“Families often report difficulties in raising safety concerns about relatives so that critical information is absent from risk management and treatment plans. The webinar will provide guidance about effective ways of ensuring that families’ safety concerns can be addressed, and improved safety in mental health care can be achieved.” (NHS Head of Investigations – Mental Read more

Since 2014, Duty of Candour has been a statutory duty and should be used with patients and families when something has gone wrong which has caused or could lead to significant harm, but many staff are still unsure how and when to use it after a serious incident. This webinar focuses on the importance of Read more

“The National Suicide Prevention Strategy for England identifies improving support for people bereaved by suicide as a key objective and the NHS Long Term Plan highlights the aim of ensuring adequate services for all people bereaved by suicide. Much of this support will be community-based, but NHS providers also have a responsibility to offer both Read more

“The National Suicide Prevention Strategy for England identifies improving support for people bereaved by suicide as a key objective and the NHS Long Term Plan highlights the aim of ensuring adequate services for all people bereaved by suicide. Much of this support will be community-based, but NHS providers also have a responsibility to offer both Read more

In NHS Patient Safety Investigation, “families are often ‘managed’ rather than treated as central to the process, despite holding key evidence and information.” (NHSi 2018)  This webinar focuses on understanding the transformative difference positive family engagement can make to patients, their families and staff, when used correctly by healthcare providers, during and after investigations if Read more

Families often report difficulties in raising safety concerns about relatives so that critical information is absent from risk management and treatment plans. The webinar will provide guidance about effective ways of ensuring that families’ safety concerns can be addressed, and improved safety in mental health care can be achieved.” (NHS Head of Investigations – Mental Read more