Event Type: single-event

This new webinar examines why families make complaints and offers a best practice guide on how to involve the patient/family and how staff can be guided by them and their observations. It also looks at how to achieve timely sharing of information and how to ensure good communication with the patient/family. In addition, you will Read more

Families frequently report that the issue of confidentiality is a recurring theme in their experience of losing a family member to suicide. This webinar recognises the difficulties for healthcare staff in balancing the rights of an individual to confidentiality and the importance of working closely with families – listening to their concerns and the information Read more

This webinar focuses on the importance of using Duty of Candour correctly, understanding when and how to use it, and the difference it can make to patients and families. It includes a presentation around the long-term negative effects of Duty of Candour failings, a positive family experience of DoC done well, a “how, when and Read more

Understanding and supporting those who have lost someone to suicide can be difficult and sensitive, given the complex nature of suicide and its impact on family members and friends. This webinar will raise awareness of these complex issues to help us better support families through this difficult and tragic event. Staff often find it difficult Read more

Health staff frequently express concerns about how to work well with distressed families. They are often unsure about when and how to make contact and have conversations. They lack confidence and worry about getting it wrong, which can result in delaying contacting the family or avoiding the contact altogether which inevitably makes the situation worse. Read more

Families frequently report that the issue of confidentiality is a recurring theme in their experience of losing a family member to suicide. This webinar recognises the difficulties for healthcare staff in balancing the rights of an individual to confidentiality and the importance of working closely with families – listening to their concerns and the information Read more

As the new Patient Safety Incident Response Framework (PSIRF) is rolled out nationally, this webinar focuses on using positive family engagement within the new framework to transform the investigation experience of patients, families, and staff. It will feature presentations showing the devastating effect of poor family engagement on bereaved families, and the transformative effect positive Read more