Event Type: single-event

Speakers: Julie Kerry, Lucien Champion, Stephen Habgood and Sam Fairhurst Content: This webinar focuses on using positive family engagement within the new PSIRF framework to transform the investigation experience of patients, families, and staff. We will provide clear information on when and how to develop positive family engagement during investigations, in line with PSIRF. The Read more

Speakers: Julie Kerry, Lucien Champion, Stephen Habgood and Sam Fairhurst Content: This webinar focuses on using positive family engagement within the new PSIRF framework to transform the investigation experience of patients, families, and staff. We will provide clear information on when and how to develop positive family engagement during investigations, in line with PSIRF. The Read more

Our new Life Beyond the Cubicle resources are designed to help clinicians work well with the family and friends of people who have mental health crises in order to improve care and safety. Dorit Braun and Karen Lascelles, who led the development of the resources, will facilitate a new training programme which aims to give participants the confidence to Read more

Speakers: Louise Pye, Karen Lascelles, Rosi Reed, Stephen Habgood, Len Hodkin, Kirk Wilson, Sue Massingham and Julie Kerry Content: This new Making Families Count webinar is designed specifically for NHS staff who are committed to engaging positively with patients and families after a serious patient safety incident. The programme seeks to create a unique learning Read more

Speakers: Julie Kerry, Len Hodkin, and Rosi Reed Content: This new webinar is a free introduction to the work of Making Families Count (MFC) and focuses on who we are, what we do and why we do it. Speakers include Julie Kerry, who co-founded MFC in 2014 and is now one of our directors, Len Read more

This new webinar examines why families make complaints and offers a best practice guide on how to involve the patient/family and how staff can be guided by them and their observations. It also looks at how to achieve timely sharing of information and how to ensure good communication with the patient/family. In addition, you will Read more

Families frequently report that the issue of confidentiality is a recurring theme in their experience of losing a family member to suicide. This webinar recognises the difficulties for healthcare staff in balancing the rights of an individual to confidentiality and the importance of working closely with families – listening to their concerns and the information Read more

This webinar focuses on the importance of using Duty of Candour correctly, understanding when and how to use it, and the difference it can make to patients and families. It includes a presentation around the long-term negative effects of Duty of Candour failings, a positive family experience of DoC done well, a “how, when and Read more