Webinar Programme: Family Liaison Services – Working for Families

  • Webinar Programme: Family Liaison Services – Working for Families (Part 1)
     19 October 2023
     12:30 pm - 2:30 pm
  • Webinar Programme: Family Liaison Services – Working for Families (Part 2)
     26 October 2023
     12:30 pm - 2:30 pm

Making Families Count are excited to launch this two-part webinar programme, designed specifically for NHS staff who are committed to engaging positively with patients and families after a serious patient safety incident. The programme seeks to create a unique learning experience for those in Family Liaison or Patient Engagement roles across the NHS. It focuses Read more

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Webinar: Duty of Candour – Why Does It Matter to Families?

Making Families Count Presentation
  • Duty of Candour – Why Does It Matter to Families?
     5 December 2023
     12:30 pm - 2:00 pm

This webinar focuses on the importance of using Duty of Candour correctly, understanding when and how to use it, and the difference it can make to patients and families. It includes a presentation around the long-term negative effects of Duty of Candour failings, a positive family experience of DoC done well, a “how, when and Read more

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Webinar: 3 Dads Talking – Working with Families after Suicide

Stephen Habgood presenting
  • Working with Families after Suicide
     30 November 2023
     12:30 pm - 2:00 pm

Understanding and supporting those who have lost someone to suicide can be difficult and sensitive, given the complex nature of suicide and its impact on family members and friends. This webinar will raise awareness of these complex issues to help us better support families through this difficult and tragic event. Staff often find it difficult Read more

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Webinar: Working Well with Distressed Families

Jan Sunman giving a presentation
  • Webinar: Working Well with Distressed Families
     16 November 2023
     12:30 pm - 2:00 pm

Health staff frequently express concerns about how to work well with distressed families. They are often unsure about when and how to make contact and have conversations. They lack confidence and worry about getting it wrong, which can result in delaying contacting the family or avoiding the contact altogether which inevitably makes the situation worse. Read more

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Webinar: Confidentiality and Information Sharing with Families

Stephen Habgood presenting at a conference.
  • Webinar: Confidentiality and Information Sharing with Families
     11 October 2023
     12:30 pm - 2:00 pm

Families frequently report that the issue of confidentiality is a recurring theme in their experience of losing a family member to suicide. This webinar recognises the difficulties for healthcare staff in balancing the rights of an individual to confidentiality and the importance of working closely with families – listening to their concerns and the information Read more

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Webinar: Positive Family Engagement – An essential part of the Patient Safety Incident Response Framework

Frank Mullane presenting
  • Positive Family Engagement – An essential part of the Patient Safety Incident Response Framework
     9 November 2023
     12:30 pm - 2:00 pm

As the new Patient Safety Incident Response Framework (PSIRF) is rolled out nationally, this webinar focuses on using positive family engagement within the new framework to transform the investigation experience of patients, families, and staff. It will feature presentations showing the devastating effect of poor family engagement on bereaved families, and the transformative effect positive Read more

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Webinar: Working Well with Distressed Families

  • Webinar: Working Well with Distressed Families
     29 June 2023
     12:30 pm - 2:00 pm

Health staff frequently express concerns about how to work well with distressed families. They are often unsure about when and how to make contact and have conversations. They lack confidence and worry about getting it wrong, which can result in delaying contacting the family or avoiding the contact altogether which inevitably makes the situation worse. Read more

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Webinar: Working with Families after Suicide

Stephen Habgood presenting
  • Working with Families after Suicide
     1 June 2023
     12:30 pm - 2:00 pm

“The National Suicide Prevention Strategy for England identifies improving support for people bereaved by suicide as a key objective and the NHS Long Term Plan highlights the aim of ensuring adequate services for all people bereaved by suicide. Much of this support will be community-based, but NHS providers also have a responsibility to offer both Read more

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Webinar: Positive Family Engagement – An essential part of the Patient Safety Incident Response Framework

Frank Mullane presenting
  • Positive Family Engagement – An essential part of the Patient Safety Incident Response Framework
     18 May 2023
     12:30 pm - 2:00 pm

“Families are often ‘managed’ rather than treated as central to the investigation process, despite holding key information.” (The Future of Patient Safety Investigations, NHSI, Nov 2018) “Involving families in a compassionate manner is a crucial part of the investigation process.” (PH Health & Social Care Committee, 2019) As the new Patient Safety Incident Response Framework (PSIRF) is rolled out nationally, this webinar focuses on Read more

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Webinar: Confidentiality and Information Sharing with Families

Stephen Habgood presenting at a conference.
  • Webinar: Confidentiality and Information Sharing with Families
     3 May 2023
     12:30 pm - 2:00 pm

Families frequently report that the issue of confidentiality is a recurring theme in their experience of losing a family member to suicide. This webinar recognises the difficulties for healthcare staff in balancing the rights of an individual to confidentiality and the importance of working closely with families – listening to their concerns and the information Read more

We're sorry, but all tickets sales have ended because the event is expired.