Webinar: Using Positive Family Engagement to Transform NHS Serious Incident Investigations

In NHS Patient Safety Investigation, “families are often ‘managed’ rather than treated as central to the process, despite holding key evidence and information.” (NHSi 2018) 

This webinar focuses on understanding the transformative difference positive family engagement can make to patients, their families and staff, when used correctly by healthcare providers, during and after investigations if a serious incident occurs. It gives you clear information on how to do this.

• Presenters: Jan Fowler (NHS Executive Director retired), Frank Mullane (CEO of AAFDA and member of Making Families Count) and Rosi Reed (Making Families Count).
• All participants will receive the programme in advance, a resources pack with supporting information after the webinar, and a certificate of attendance.
• Learning Outcomes