Webinar: Duty of Candour – Why Does It Matter to Families?

  • Duty of Candour – Why Does It Matter to Families?
     20 October 2022
     12:30 pm - 2:00 pm

“Since 2014, Duty of Candour has been a statutory duty and should be used with patients and families when something has gone wrong which has caused or could lead to significant harm, but there continues to be a problem for some staff who are worried about delivering Duty of Candour correctly, which means they sometimes avoid, defer or delegate.” (NHS Director for Patient Safety and Quality)

This webinar focuses on the importance of using Duty of Candour correctly, understanding when and how to use it, and the difference it can make to patients and families. It includes a presentation around the long-term negative effects of Duty of Candour failings, a positive family experience of DoC done well, a “how, when and why” guide from an NHS Professional and the use of a “gold standard” DoC letter.

We recommend this webinar for staff using the new PSIRF (Patient Safety Incident Response Framework).

Presenters: Lucien Champion (Head of Investigations, NHS England South), Jan Sunman (Making Families Count), and Len Hodkin (Making Families Count and Hundred Families)

All participants will receive the programme and information about Making Families Count in advance. Everyone who attends the webinar will receive a resources pack afterwards. Making Families Count webinars are in the process of becoming CPD accredited.

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