Webinar: Duty of Candour – Why Does It Matter to Families?

  • Duty of Candour – Why Does It Matter to Families?
     5 December 2023
     12:30 pm - 2:00 pm

This webinar focuses on the importance of using Duty of Candour correctly, understanding when and how to use it, and the difference it can make to patients and families. It includes a presentation around the long-term negative effects of Duty of Candour failings, a positive family experience of DoC done well, a “how, when and why” guide from an NHS professional and the use of a “gold standard” DoC letter.

This webinar has been developed in line with the national NHS Patient Safety Standards introduced as part of the NHS Patient Safety Incident Response Framework (PSIRF) and the Engaging and involving patients, families and staff following a patient safety incident PSIRF supporting guidance.

This webinar is for…

  • Governance leads / Managers / Directors
  • Caldicott Guardians
  • Clinical Directors / Managers
  • Family Liaison Service Teams
  • Legal Service Teams


Lucien Champion (Head of Investigations, NHS England South and Making Families Count), Jan Sunman (Making Families Count), and Len Hodkin(Making Families Count and Hundred Families).


All participants will receive the programme and background information about Making Families Count in advance. Everyone who attends will also receive a resource pack (including a shareable PDF guide and the speakers’ slides) and a certificate of attendance.

Learning Outcomes

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