Webinar: Family Liaison – A Key Part of Investigations?

There are over 10,000 serious incidents in healthcare each year. Patients and families frequently feel that the NHS does not liaise with them in a supportive and helpful manner after these incidents. Following the Macpherson report of 1999, the police began to use Family Liaison Officers as standard procedure. Increasingly NHS Trusts are setting up their own Family Liaison Officers to address the problems around poor support for families following a serious incident.

Led by Rosi Reed (Training Coordinator, Making Families Count), this webinar focuses on the role of meaningful family liaison in the NHS through the growing role of Family Liaison Officers within NHS Trusts. We will examine the different models of NHS FLO, what the job entails and how it can be used well to support families during investigations.

• Len Hodkin (Chair of Directors Making Families Count), Karen Lascelles (Nurse Consultant, Oxford Health NHS Foundation Trust), Michelle Covarrubias Barber (Patient and Family Liaison Officer for Cambridge and Peterborough NHS Foundation Trust – retired)
• All participants will receive the programme in advance, a resources pack with supporting information after the webinar, and a certificate of attendance.

The learning outcomes for this webinar can be found here.