Webinar: Having Difficult Conversations with Families

Having difficult conversations can be very difficult and emotionally draining. How am I delivering the news, and how is the subject receiving the news? What sort of impact is it going to have on that person and that family? Also, what sort of impact is it having on me in the long run? (NHS consultant) 

Staff frequently express concerns about how to have difficult conversations with families. They are often unsure how to have these conversations, lacking confidence and worrying about getting it wrong. This webinar explores what doing it well looks like, what it achieves, and examines the effects of doing it badly and well – giving you a “how-to” guide.

• Presenters: Jan Fowler (NHS Executive Director retired), Rosi Reed (Making Families Count) and Jan Sunman (Making Families Count).
• All participants will receive the programme in advance, a resources pack with supporting information after the webinar, and a certificate of attendance.
• Learning outcomes.