Webinar: Positive Family Engagement – An essential part of the Patient Safety Incident Response Framework

  • Positive Family Engagement – An essential part of the Patient Safety Incident Response Framework
     21 March 2024
     12:30 pm - 2:00 pm

As the new Patient Safety Incident Response Framework (PSIRF) is rolled out nationally, this webinar focuses on using positive family engagement within the new framework to transform the investigation experience of patients, families, and staff. It will feature presentations showing the devastating effect of poor family engagement on bereaved families, and the transformative effect positive family engagement has on investigations for staff and families. The webinar will provide clear information on when and how to develop positive family engagement during investigations, in line with PSIRF.

This webinar has been developed in line with the national NHS Patient Safety Standards introduced as part of the NHS Patient Safety Incident Response Framework (PSIRF) and the Engaging and involving patients, families and staff following a patient safety incident PSIRF supporting guidance.

This webinar is for…

  • Patient Safety Leads / Manager / Advisors
  • Family Liaison Service Teams
  • PSIRF Implementation Teams
  • Governance Leads / Managers / Directors
  • Clinical Leads in Safety & Quality


Jan Fowler (NHS Executive Director retired), Frank Mullane (CEO of AAFDA and member of Making Families Count), Jan Sunman (Former Chairperson of Making Families Count), Ashley Windebank-Brooks (Head of Patient Safety at North Bristol NHS Trust), and Lucien Champion (Head of Investigations, NHS England South and Making Families Count).


All participants will receive the programme and background information about Making Families Count in advance. Everyone who attends will also receive a resource pack (including a shareable PDF guide and the speakers’ slides) and a certificate of attendance.

Learning Outcomes


Venue Website:

United Kingdom


This is a Webinar.

Details Price Qty
Webinar Ticketshow details + £60.00 GBP  
Webinar Ticket - Group Priceshow details + £50.00 GBP