Webinar: Positive Family Engagement – An essential part of the Patient Safety Incident Response Framework

“Families are often ‘managed’ rather than treated as central to the investigation process, despite holding key information.” (The Future of Patient Safety Investigations, NHSI, Nov 2018)

“Involving families in a compassionate manner is a crucial part of the investigation process.” (PH Health & Social Care Committee, 2019)

As the new Patient Safety Incident Response Framework (PSIRF) is rolled out nationally, this webinar focuses on using positive family engagement within the new framework to transform the investigation experience of patients, families and staff. It will feature presentations showing the devastating effect of poor family engagement on bereaved families, and the transformative effect positive family engagement has on investigations for staff and families. The webinar will provide clear information on when and how to develop positive family engagement during investigations, in line with PSIRF.

We recommend this webinar for staff using the new PSIRF (Patient Safety Incident Response Framework).

• Presenters: Jan Fowler (NHS Executive Director retired), Frank Mullane (CEO of AAFDA and member of Making Families Count), Rosi Reed (Training Coordinator Making Families Count) and Saranna Burgess (Director for Patient Safety and Quality NSFT, early adopter PSIRF)
• All participants will receive the programme and background information about Making Families Count in advance. Everyone who attends the webinar will receive a resources pack afterwards. Making Families Count webinars are in the process of becoming CPD accredited.
• Learning Outcomes