Webinar Programme: Family Liaison Services – Working for Families

  • Webinar Programme: Family Liaison Services – Working for Families (Part 1)
     19 October 2023
     12:30 pm - 2:30 pm
  • Webinar Programme: Family Liaison Services – Working for Families (Part 2)
     26 October 2023
     12:30 pm - 2:30 pm

Making Families Count are excited to launch this two-part webinar programme, designed specifically for NHS staff who are committed to engaging positively with patients and families after a serious patient safety incident.

The programme seeks to create a unique learning experience for those in Family Liaison or Patient Engagement roles across the NHS. It focuses on learning from the lived experience of patients and families after serious patient safety incidents, contrasts the family liaison roles within the NHS and other sectors and shares the learning from experts who have developed and run Family Liaison services in other parts of the NHS. The model of delivery enables delegates to interact with each other and with presenters, learning from each other and developing or expanding their own peer support networks which will be beneficial way beyond the event itself.

This webinar is for…

  • Family Liaison Service Teams
  • Patient Engagement Teams
  • Directors of Nursing and Patient Services
  • Staff involved in Serious Incident Investigations
  • Staff involved in PSIRF implementation


Day 1: Stephen Habgood, Rosi Reed, Sue Massingham, Karen Lascelles.
Day 2: Len Hodkin, Neil Meade, Karen Lascelles, Jan Fowler, Donna Forsyth.


All participants will receive the programme and background information about Making Families Count in advance. Everyone who attends will also receive a resource pack and a certificate of attendance.

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