Webinar: Using Positive Family Engagement to Transform NHS Serious Incident Investigations

“Families are often ‘managed’ rather than treated as central to the investigation process, despite holding key information.” (The Future of Patient Safety Investigations, NHSI, Nov 2018)
“Involving families in a compassionate manner is a crucial part of the investigation process.” (PH Health & Social Care Committee, 2019)

As the new Patient Safety Incident Response Framework (PSIRF) is rolled out nationally, this webinar focuses on using positive family engagement within the new framework to transform the investigation experience of patients, families and staff. The webinar examines how essential this is and gives you clear information on how to do this.

• Presenters: Jan Fowler (NHS Executive Director retired), Frank Mullane (CEO of AAFDA and member of Making Families Count) and Rosi Reed (Training Coordinator Making Families Count).
• All participants will receive the programme in advance, a resources pack with supporting information after the webinar, and a certificate of attendance.
• Learning Outcomes