Webinar: Working Well with Distressed Families

  • Webinar: Working Well with Distressed Families
     16 November 2023
     12:30 pm - 2:00 pm

Health staff frequently express concerns about how to work well with distressed families. They are often unsure about when and how to make contact and have conversations. They lack confidence and worry about getting it wrong, which can result in delaying contacting the family or avoiding the contact altogether which inevitably makes the situation worse. This webinar explores what working well with distressed families looks like, why it is so important and what it achieves. We also examine the effects of doing it badly and doing it well through the presentations of family members and give you a useful “how-to and when-to” guide.

This webinar has been developed in line with the national NHS Patient Safety Standards introduced as part of the NHS Patient Safety Incident Response Framework (PSIRF) and the Engaging and involving patients, families and staff following a patient safety incident PSIRF supporting guidance.

This webinar is for…

  • Patient Safety Managers
  • PSIRF Implementation Teams
  • Clinical leads in Safety & Quality
  • Clinical front-line staff
  • Clinical Directors / Managers
  • Family Liaison / Family Engagement Managers
  • Bereavement teams


Jan Fowler (NHS Executive Director retired), Dorit Braun (Making Families Count), Jan Sunman (Making Families Count), and Rosi Reed (Making Families Count).


All participants will receive the programme and background information about Making Families Count in advance. Everyone who attends will also receive a resource pack (including a shareable PDF guide and the speakers’ slides) and a certificate of attendance.

Learning Outcomes

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