Empowering Families, Enabling Professionals

Making Families Count aims to improve outcomes for families affected by serious harm and traumatic bereavements in health and social care services.

Our vision is that the NHS, social care and other public bodies will make families count by ensuring that families are integral to health and social care investigations, leading to better investigations, better learning, safer services and the right support for families.

Watching a presentation
Photo © Norfolk and Suffolk NHS Foundation Trust

For Families

We offer training, information, advice and guidance to families who have suffered a traumatic bereavement. Through peer support, we aim to empower families and individuals to better deal with the complexity and stress of their situation.


For Professional Organisations

We provide independent training in the importance of good family engagement for NHS Trusts, public health and social and care organisations. The training includes working with families after serious incidents, developing Family Liasion work, good engagement throughout treatment and developing resilience for professional staff.

We offer training days and bespoke training programmes. These can either be face-to-face or online training/webinars.


The families and healthcare professionals who make up MFC have direct lived experience and professional expertise in the following:

  • Acute mental health services
  • Social care services
  • Fatal domestic abuse
  • Suicide
  • Mental health homicide
  • Premature deaths of people with learning disabilities
  • Deaths in acute care.

Making Families Count was created as an NHS England South pilot project in 2015. MFC became an independent, not-for-profit Community Interest Company in February 2019.