News

Here is our latest news. Please subscribe to our newsletter to receive regular updates!


  • New Bespoke Training at Surrey and Borders

    Our first bespoke training for 2024 will take place in April when we travel to Surrey and Borders Partnership NHS Foundation Trust to deliver three days of bespoke face-to-face training to all the managers of this trust. The training will cover staff responsiveness and working with families with confidence, using Duty of Candour well, having…

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  • Trevor Stevens Speaks on Radio 4

    Making Families Count member Trevor Stevens spoke to Marina Cantacuzino as part of her BBC Sounds series “Forgiveness – Stories from the Front Line”, which has also been shared on Radio 4. If you haven’t heard this programme yet, I strongly recommend it to you. It’s powerful and humbling though if you’ve lost a loved…

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  • Making Families Count at RCPCH Annual Conference

    This year, Making Families Count have been asked to speak at the Royal College of Paediatrics and Child Health Annual Conference on 26 March in Birmingham. Rosi Reed will be speaking as part of a longer session on the use and implementation of Martha’s Rule and how we can improve the way clinicians work with…

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  • New MFC Members

    Making Families Count are pleased to announce that we have two new members, Trevor Stevens and Sue Willgoss, and our new members have already been busy working with MFC. Trevor has written pieces for our blog and been a speaker at several MFC webinars. Sue has been working with MFC members Jan Sunman and Stephen Habgood…

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  • Patient Safety Education Network

    Rosi Reed of Making Families Count will be speaking at the Patient Safety Education Network on Friday 8 March. Her presentation is “The importance of establishing a meaningful relationship with families after a patient safety incident”, though she’ll also be talking about the work of Making Families Count and the training they offer around this.  Last…

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  • New appointment for Rosi Reed

    HSJ are delighted to invite Rosi Reed of Making Families Count to join the HSJ Patient Safety Congress 2024 Advisory Board.  The core focus of the Advisory Board is to work with the organisers to recommend content and speakers for the congress and ensure that the event provides the best possible platform to support improvements…

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  • David Smith joins our Board of Directors

    Making Families Count is delighted to announce that David Smith has joined us as a Director. David is a family member with lived experience who has taken part in several MFC webinars as a speaker. He is insightful, knowledgeable, and highly experienced, and we know he will be a fantastic addition to our team of…

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  • MFC in Partnership with Autism Oxford and Surrey County Council

    Making Families Count have delivered a range of webinars in partnership with Autism Oxford to Surrey County Council. The webinars have been focused on suicide prevention and autism, delivering training to a range of health and education staff in the County. We have provided the focus on families with lived experience of both autism and…

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  • New handbook published for best practice after a patient safety event

    To mark World Patient Safety Day, Making Families Count and several NHS trusts have published a new handbook entitled “Compassionate communication, meaningful engagement” for all NHS staff. The handbook aims to improve collaboration with patients, their families and carers following a patient safety event. You can get more information and download the handbook here.

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  • HSJ Patient Safety Congress – 18 and 19 September

    On Monday 18 and Tuesday 19 September 2023, the 16th HSJ Patient Safety Congress is being held in Manchester. With over 1,000 people attending, including 143 NHS Trusts and 19 ICS, it’s looking as if this year’s congress is going to have the largest attendance to date.  For the first time, Making Families Count is an…

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