Rosi Reed

Rosi Reed is the company administrator for Making Families Count. In this role one of her duties is to update the Making Families Count website, edit and publish the blogs. She has been part of the Making Families Count training team from the beginning in February 2015. Rosi’s son Nico died unexpectedly in an NHS run supported living home in 2012. In his family, Nico was known as “the golden boy” and he was very much the heart and centre of his family. His death caused huge trauma for them, which was made so much worse by the way the family was treated by the NHS Trust responsible for his care. At the end of 2014, there was an Article 2 inquest into his death. This resulted in a 2.5-year investigation published in June 2018 which found Nico died as a result of poor care and poorly commissioned care. This investigation is now being examined by the Parliamentary and Health Service Ombudsman. Since 2012, Rosi has campaigned tirelessly for better family engagement by the NHS at all levels. This work includes working for a year in 2019 as a Family Consultant for the charity Respond, putting together a training package for LeDeR investigators, to assist them in working better with families and providing more effective investigations. Rosi also worked with the Patient Safety Incident Response Framework (PSIRF), presenting at a series of Patient Safety Incident Roadshows around the country in 2018 and for two years (2017 & 2018) Rosi worked on the NHS England “Learning from Deaths” programme as a member of the steering group and co-wrote the “Learning from Deaths Guidance for Families”. Rosi has recently become a member of the Citizens Partnership Group for the Healthcare Safety Investigation Branch and is part of the steering group “Learning from Deaths, Learning in Action” monitoring the progress across NHS Trusts in the UK by the “Learning from Deaths” guidance. She is active on social media and writes a widely read blog around the themes of bereavement, the grief journey, disability issues and healthcare, occasionally writing for journals and magazines on these themes.