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Louise Pye

Louise Pye is Head of Family Engagement, Healthcare Safety Investigation Branch (HSIB). HSIB’s purpose is to conduct independent investigations of patient safety concerns in NHS-funded care across England. Before she joined HSIB, Lou served as an officer in the police force for 30 years, where she specialised for 20 years in the field of family liaison. She also managed a team of these specially trained officers who worked with families following mass fatality incidents.  Lou was recognised for her work in the Queens New Year Honours (2017).

The importance of meaningful family engagement following a patient safety incident

3 August 202326 April 2022 by Louise Pye
Louise Pye

Commentary over many years has described the importance of meaningful family engagement following a patient safety incident. Failing to effectively involve patients and families excludes their experiences from investigations and perpetuates feelings that their voices are not heard.

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Making Families Count: Celebrating 10 Years of Impact

This year marks our 10th anniversary. We are reflecting on a decade of dedicated work to improve family engagement and patient safety across health and social care. Explore stories, insights, and reflections from our members and learn more about our journey.

Our 10-Year Journey

New E-Learning Resource

As part of our project “Life Beyond the Cubicle”, we have developed new eLearning resources. Life Beyond the Cubicle helps those working in mental health services and emergency departments to work well with families during a mental health crisis.

A scene from a video segment of

Life Beyond the Cubicle

Recent Posts

  • Media Release: Life Beyond the Cubicle resources
  • Life Beyond the Cubicle: Co-production to develop resources to improve outcomes for people in a mental health crisis
  • New Bespoke Training at Surrey and Borders
  • Trevor Stevens Speaks on Radio 4
  • Making Families Count at RCPCH Annual Conference

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