Louise Pye

Louise Pye is Head of Family Engagement, Healthcare Safety Investigation Branch (HSIB). HSIB’s purpose is to conduct independent investigations of patient safety concerns in NHS-funded care across England. Before she joined HSIB, Lou served as an officer in the police force for 30 years, where she specialised for 20 years in the field of family liaison. She also managed a team of these specially trained officers who worked with families following mass fatality incidents. Lou was recognised for her work in the Queens New Year Honours (2017).

The importance of meaningful family engagement following a patient safety incident

3 August 202326 April 2022 by Louise Pye

Commentary over many years has described the importance of meaningful family engagement following a patient safety incident. Failing to effectively involve patients and families excludes their experiences from investigations and perpetuates feelings that their voices are not heard.