Suicide without ideation. 

To prevent such deaths requires health professionals to take a broader view of risk than ideation. This is also true for tragic homicides by people with acute mental illness. Health professionals need to listen attentively to the concerns of family members, and/or friends.

My FLO experience

One hand holding another hand in support

It is the role of the FLO to provide this support, create, manage and foster relationships, engender trust; facilitate communication and create links between any other professionals whose input is required and the families concerned facilitate communication and create links between any other professionals whose input is required and the families concerned.

Complaints are Gold

hand reaching for a light bulb as a metaphor for reaching for inspiration

Many families report that they are afraid to raise concerns and complaints. They worry that doing so will have a negative impact on the support that their loved one receives, or that they will be further alienated from being involved in their loved ones lives. This has to change!

Family Liaison Officers – the future of Family Support after NHS Incidents?

Like so many organisations, over the last year we’ve had to adjust to running on-line webinars, instead of face-to-face training.  We learned a lot from our face-to-face training and now we’re using that knowledge in our webinars.  In our old style training we travelled all over England, running all day training sessions for up to 150 heath care staff members (very often NHS Trusts) from all levels, from CEO and Governors to staff who worked in A&E, Maternity and Wards.  With staff who worked in Mental Health, staff who worked with elderly people, with children, with people with Learning Disabilities …

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