nhs Archives • Making Families Count

The importance of meaningful family engagement following a patient safety incident

3 August 202326 April 2022 by Louise Pye

Commentary over many years has described the importance of meaningful family engagement following a patient safety incident. Failing to effectively involve patients and families excludes their experiences from investigations and perpetuates feelings that their voices are not heard.

Family Liaison Officers – the future of Family Support after NHS Incidents?

3 August 202321 June 2021 by Rosi Reed

Like so many organisations, over the last year we’ve had to adjust to running on-line webinars, instead of face-to-face training. We learned a lot from our face-to-face training and now we’re using that knowledge in our webinars. In our old style training we travelled all over England, running all day …