Commentary over many years has described the importance of meaningful family engagement following a patient safety incident. Failing to effectively involve patients and families excludes their experiences from investigations and perpetuates feelings that their voices are not heard.
Like so many organisations, over the last year we’ve had to adjust to running on-line webinars, instead of face-to-face training. We learned a lot from our face-to-face training and now we’re using that knowledge in our webinars. In our old style training we travelled all over England, running all day training sessions for up to 150 heath care staff members (very often NHS Trusts) from all levels, from CEO and Governors to staff who worked in A&E, Maternity and Wards. With staff who worked in Mental Health, staff who worked with elderly people, with children, with people with Learning Disabilities …