patient safety Archives • Making Families Count

The importance of meaningful family engagement following a patient safety incident

3 August 202326 April 2022 by Louise Pye

Commentary over many years has described the importance of meaningful family engagement following a patient safety incident. Failing to effectively involve patients and families excludes their experiences from investigations and perpetuates feelings that their voices are not heard.

My FLO experience

3 August 202329 March 2022 by Michelle Barber

One hand holding another hand in support

It is the role of the FLO to provide this support, create, manage and foster relationships, engender trust; facilitate communication and create links between any other professionals whose input is required and the families concerned facilitate communication and create links between any other professionals whose input is required and the families concerned.